Increased Declines on Native Card Processor

Incident Report for Synapse

Resolved

This incident has been resolved. The issue was occurring because the network (MasterCard) was still processing some traffic over the processors that were in maintenance. We are currently working with MasterCard on root cause and future remediations and will be sharing them with impacted customers.

Posted Jun 13, 2020 - 00:30 PDT

Investigating

We are observing an increase in declined transactions due to MasterCard processor maintenance. We are working with MasterCard to resolve the issue.

Posted Jun 12, 2020 - 21:51 PDT