SynapseFI Status

All Systems Operational

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs Operational

[UAT] CORE APIs Operational

Developer Dashboard Operational

Newton APIs Operational

Physical ID Verification API Operational

Video Auth API Operational

Sherlock APIs Operational

Screenings API Operational

Identity Verification API Operational

Bank Login APIs Operational

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Capital One 360 Operational

Charles Schwab Operational

Chase Operational

Citibank Operational

Fidelity Operational

First Tennessee Operational

Navy Federal Credit Union (NFCU) Operational

PNC Operational

Regions Operational

SunTrust Operational

TD Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CORE API Uptime

Fetching

UAT CORE API Uptime

Fetching

Bank Logins Uptime

Fetching

Newton API Uptime

Fetching

Sherlock Screenings API

Fetching

Sherlock Identity Verification API

Fetching

Dashboard

Fetching

Past Incidents

Apr 19, 2018

No incidents reported today.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

Banks Added to Bank Logins

We have added Chime Bank (chime) and Baxter Credit Union (bcu) to bank logins.
Apr 16, 11:13 PDT

Apr 15, 2018

CORE APIs are down

Resolved - Everything seems to be running normally, so we are closing the incident.
Apr 15, 21:17 PDT

Monitoring - The issue has been resolved. The issue was caused due to some issues with our route tables associated with CORE. We have resolved the issue now but are still closely monitoring performance
Apr 15, 19:14 PDT

Investigating - CORE APIs are down, we are investigating why
Apr 15, 18:46 PDT

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.

Apr 5, 2018

No incidents reported.