[Bank Logins] Chase Outage
Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 2022 - 15:22 PDT

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We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Banking Service Providers Operational
90 days ago
96.31 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
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Dashboard
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Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Delay in Partner Bank ACH Processing (RDFI)
Resolved - Synapse has completed processing the backlog of transactions from our banking partner and expects no further impact to customers.
Nov 30, 17:21 PST
Monitoring - We have observed an outage / delay at our partner bank in providing incoming (RDFI) ACH for processing.

This has led to a delay in impacting ACH transactions to our customers. Our partner bank has communicated that the issue has been closed but our users may see a delay in processing time as those records are pushed to us for impact.
Nov 30, 14:41 PST
Banking Partner Outage: Continued Issues on ACH Returns + RDC Chargebacks
Resolved - Late closure. We are not currently seeing ACH Return / RDC Chargeback outages.
Nov 30, 14:38 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 08:50 PDT
Update - Synapse is currently escalating a request for RCA (root cause analysis) on this incident to ensure this outage does not return.

We have not seen any missing files in our recent history and are looking for documentation from our Banking Service Providers to ensure the cause of this outage has been addressed.
Oct 17, 08:50 PDT
Update - We are continuing to monitor our banking partner's technology fixes.

We have updated the title of this incident to reflect the fact that we have also seen delays in RDC chargebacks. As clarification we are not seeing ongoing issues with either at this point.

We are continuing to follow up on customer requests around missing ACH returns not already provided by our partner.
Sep 21, 16:54 PDT
Update - Our banking partner has identified technical issues which they believe may have lead to the SFTP connectivity issues (and this outage).

They are currently escalating reconciliation of this issue on their end.
Sep 20, 11:05 PDT
Update - We believe that automation issues with ACH Returns have been resolved with our partner bank.

We are still following up on network connectivity problems.
Sep 19, 17:59 PDT
Update - It appears that ACH returns are now being successfully automated by our banking partner.

We will continue to monitor for status improvements on the SFTP + sample missing returns from customers.
Sep 19, 08:54 PDT
Update - Synapse is continuing to see dropped ACH Returns today. We are following up with our banking partner for recourse / to provide missing data.
Sep 16, 15:01 PDT
Update - Our banking partner is actively looking into sample non-provided returns to identify issues.

They are also working through SFTP connectivity issues. We will continue to update this incident as we get updates.
Sep 16, 08:48 PDT
Update - We have received missing ACH returns data for today.

We will continue to pursue missing data from the previous incident and are still following up on root issue resolution.
Sep 15, 20:55 PDT
Update - We've received an update from our partner who is working on providing all missing data. We are expecting that data within the next few hours.

When data is successfully impacted we will send a new update and maintain Monitoring status until the previously mentioned SFTP issues are resolved.
Sep 15, 16:31 PDT
Identified - We have observed that not all missing transaction data has been provided from the previous incident (based on customer outreach).

We have also observed a decline in the number of files posted daily as well as missing files this morning.

We believe this continued issue is related to an unresolved problem with SFTP connectivity which has yet to be closed.

We will keep this incident open until the SFTP issue which we believe to be underpinning these problems is fully resolved.
Sep 15, 11:22 PDT
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

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