[Bank Logins] Chase Outage
Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 2022 - 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
CORE APIs
Operational
[UAT] CORE APIs
Operational
Developer Dashboard
Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API
Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs
Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Banking Service Providers Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Wire Origination Outage
Resolved - Final update: All wires processed. No customers should expect or experience any delays.

Thank you for you patience again, and have a great weekend.
Sep 29, 13:05 PDT
Update - We have successfully pushed our first wires batch as previously communicated.

We are currently working though the remaining wires for today without issue.

We are not expecting any further issues. The next communication will be in ~30-45 minutes giving full confirmation of no negative impact to customers.
Sep 29, 12:12 PDT
Monitoring - Based on updates from our partner, we have successfully been able to post wire for the last ~30 minutes.

We are currently working through wrapping up transmission of the first batch of the day - which should complete in the next 15 minutes.

Once all of these wires have been confirmed as delivered we will begin processing the remaining wires for today.

We are cautiously optimistic that as long as no further issues are encountered there should be no material impact to our customers.

Thank you for your patience as always as we try to work through these issues.
Sep 29, 11:44 PDT
Identified - We are currently experiencing an outage around wire transmission as a result of an incident at our banking partner.

We are escalating communications to see if there is any work around for this outage, but it is our understanding that this incident is related to our partner's vendor and options may be limited.

We will continue to update status through the end of the wire transmission window which does not close for another few hours.
Sep 29, 10:18 PDT
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

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