CapOne360 Sync Errors
Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Operational
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Card usage outage (POS swipes and ATM withdrawals)
Resolved - After further investigation we have identified this was isolated to logic pushed on a single clients’s side. This was not a synapse outage.
Aug 9, 22:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 15:59 PDT
Investigating - We are currently investigating an issue where users' card swipes and ATM attempts are being declined.
Aug 9, 11:57 PDT
Production Timeouts
Resolved - This incident has been resolved.
We will have a root cause analysis by the end of next week.
Aug 9, 15:46 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
We will have a root cause analysis by the end of next week.
Aug 9, 14:00 PDT
Investigating - We are experiencing timeout errors in production. This is also affecting the Synapse dashboard.
Aug 9, 12:13 PDT
Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

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