[Bank Logins] Chase Outage
Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 2022 - 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Banking Service Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
May 30th PROD Cluster Upgrade (3 of 4) May 30, 2023 01:00-04:00 PDT
We continue to make enhancements to the Infrastructure for our customers. We are performing the third of four planned Cluster updates to our PROD environment on Tuesday, May 30th between 1am and 4am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.
Posted on May 23, 2023 - 10:39 PDT
May 31st PROD Cluster Upgrade (4 of 4) May 31, 2023 06:00-10:00 PDT
We continue to make enhancements to the Infrastructure for our customers. We are performing the last of four planned Cluster updates to our PROD environment on Wednesday, May 31st between 6am and 10am PDT. During the maintenance, we do not expect any impact but will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.
Posted on May 23, 2023 - 12:06 PDT
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
May 24th PROD Cluster Upgrade (2 of 4)
Completed - The scheduled maintenance has been completed.
May 24, 02:29 PDT
Verifying - Verification is currently underway for the maintenance items.
May 24, 02:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 18:08 PDT
Scheduled - We continue to make enhancements to the Infrastructure for our customers. We are performing the second of four planned Cluster updates to our PROD environment on Wednesday, May 24th between 1am and 4am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.
May 17, 18:05 PDT
May 23, 2023
May 23rd PROD Cluster Upgrade (1 of 4)
Completed - The scheduled maintenance has been completed.
May 23, 01:38 PDT
Verifying - Verification is currently underway for the maintenance items.
May 23, 01:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 18:09 PDT
Scheduled - We continue to make enhancements to the Infrastructure for our customers. We are performing the first of four planned Cluster updates to our PROD environment starting Tuesday, May 23rd between 1am and 3am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.
May 23, 01:00 PDT
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
UAT Cluster Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 09:44 PDT
Verifying - Verification is currently underway for the maintenance items.
May 17, 09:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 PDT
Scheduled - We continue to make enhancements to the Infrastructure for our customers. We are on schedule to perform a cluster upgrade in our UAT environment on Wednesday, March 17th between 7am and 10am PDT. We will post here any important updates and notify when the UAT upgrade is completed.
May 15, 12:21 PDT
May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

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