[Bank Logins] Chase Outage
Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 2022 - 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Banking Service Providers Operational
90 days ago
99.74 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
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Dashboard
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Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023
Partner Bank SFTP Outage
Resolved - Issue closed. No negative impact for > 20 hours.
Mar 21, 09:48 PDT
Update - We are continuing to see our file processing unimpacted by processing delays on the SFTP since this morning.

We have observed that our banking partner is planning maintenance tonight on the server.

We will keep this issue in "Monitoring" overnight and will update status of our banking services to "Operational".

We will "resolve" this issue tomorrow morning after that maintenance window is closed (assuming no further outages).

We are not expecting any further issues from this point on but will advise if any arise.
Mar 20, 14:22 PDT
Monitoring - We have worked around intermittent SFTP issues by manually uploading our files.

We have confirmed that the files successfully made it the the SFTP and have communicated file delivery to our partner per standard procedure. We are not expecting any delays on these Same Day ACH transactions.

We will continue to monitor the situation until it is resolved at our partner bank in case we see other file delivery issues.
Mar 20, 12:22 PDT
Identified - We are currently tracking an SFTP outage at our partner bank which is impacting our last Same Day ACH file today.

We are not currently out of the same day origination window, but depending on how long the outage lasts we may see delays on some same day payments.
Mar 20, 12:08 PDT
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
[Card Issuance] March 2023 Database Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Mar 17, 01:13 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 17, 01:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 PDT
Scheduled - We continue to make enhancements to the Infrastructure for our customers. We are on schedule to perform a database cluster upgrade on Friday, March 17 between 12am to 3am Pacific Daylight Time. There is no expected downtime or impact. We will notify here when the upgrade is completed.
Mar 9, 22:26 PST
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
AWS Network Outage
Resolved - Between 8:25 AM and 9:16 AM PDT, AWS experienced elevated packet loss and latency to a small set of internet destinations in the US-WEST-2 Region. The issue has been resolved and AWS services & our API's are operating normally.
Mar 13, 10:11 PDT
Monitoring - A network outage with AWS was identified between approximately 8:20am PDT to 9:12am PDT causing API slowness. We are monitoring and will provide updates.
Mar 13, 09:52 PDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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