Synapse Status

[Bank Logins] Chase Outage

Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs Operational

[UAT] CORE APIs Operational

Developer Dashboard Operational

Newton APIs Operational

Physical ID Verification API Operational

Video Auth API Operational

Sherlock APIs Operational

Screenings API Operational

Identity Verification API Operational

Bank Login APIs Major Outage

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Capital One 360 Operational

Charles Schwab Operational

Chase Major Outage

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union (NFCU) Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

Simple Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Bank Login APIs (Sync) Major Outage

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Charles Schwab Operational

Chase Major Outage

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CORE API Uptime

Fetching

UAT CORE API Uptime

Fetching

Bank Logins Uptime

Fetching

Dashboard

Fetching

Past Incidents

May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

Federal Reserve Services Offline

Resolved - This incident has been resolved.
May 19, 16:05 PDT

Monitoring - Federal Reserve Services are back online. All previously held transactions are being transmitted. We will continue monitoring. Clients may see some delays but those transactions should be cleared shortly.
May 19, 14:01 PDT

Identified - Federal Reserve Services are offline. This is a full network outage. This will impact ACH + Wires.

We are monitoring status and will update when services are confirmed to be back online.
May 19, 12:58 PDT

May 18, 2022

No incidents reported.

May 17, 2022

Unresolved incident: [Bank Logins] Chase Outage.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

Increased latency on Issuer Processor

Resolved - The issue stemmed from underlying deadlocked hosts which were cycled to clear the issue.
May 11, 09:24 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 09:23 PDT

Investigating - We are currently investigating this issue.
May 11, 08:01 PDT