Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Operational
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019
Resolved - Maintenance has completed.
May 20, 18:02 PDT
Update - Bank of America will be having scheduled maintenance affecting account aggregation (link and sync) batch operations beginning Thursday, May 16th @ 12:05 AM ET through Sunday, May 19th @ 11:55 PM ET.
May 10, 11:05 PDT
Update - Bank of America will be having scheduled maintenance affecting account aggregation (link and sync) batch operations beginning Thursday, May 16th @ 12:05 AM ET through Sunday, May 19th @ 11:55 PM ET.
May 10, 11:04 PDT
Identified - Bank of America will be having scheduled maintenance affecting account aggregation (link and sync) batch operations beginning Thursday, May 16th @ 12:05 AM ET through Sunday, May 19th @ 11:55 PM ET.
May 10, 11:02 PDT
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - This incident has been resolved. We had pushed a bad build on some of our hosts. This was quickly reverted and only some API calls were affected.
May 17, 10:36 PDT
Update - We are continuing to monitor for any further issues.
May 15, 18:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 17:33 PDT
Investigating - We are currently investigating this issue.
May 15, 17:15 PDT
May 16, 2019

No incidents reported.

May 15, 2019
Resolved - Yesterday we were able to scale our services appropriately and the issue is now resolved.
May 15, 10:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:11 PDT
Identified - Since Friday 5/10 we've identified that we're experiencing unexpected high volume of traffic. Since that time we have been working to scale our services appropriately. This should happen today and we will provide updates.
May 13, 12:11 PDT
May 14, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 9, 2019
Resolved - BofA sync is now working and stable.
May 9, 09:10 PDT
Investigating - Identified - Around 2:30 PM PST today we began observing errors from Bank of America while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Apr 2, 15:46 PDT
May 8, 2019

No incidents reported.