Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Operational
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
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UAT CORE API Uptime
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Bank Logins Uptime
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Dashboard
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Past Incidents
Dec 6, 2019

No incidents reported today.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 15:49 PST
Update - IRS TIN matching update:
An incident report has been filed with the IRS and they've confirmed this systemic issue. We are continuing to follow up with them for updates and the IRS is working on a resolution. We will update once that resolution has been met.
Nov 27, 14:33 PST
Identified - The IRS is currently unable to process SSN/TIN validations at this time. Some users created since 11/22 may see their SSN come back as invalid later than the expected timeline of 48 hours. We are still doing the initial validation of the SSNs and TINs.
We will update once this has been resolved.
Nov 25, 20:34 PST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Resolved - Index optimization is complete. UAT is back to normal.
Nov 29, 12:54 PST
Monitoring - Currently we are in the process of optimizing indexes on our primary database clusters. You might observe some latency in API calls. We will update you once the updates are finished.
Nov 29, 12:19 PST
Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - Last night our next day ACH was submitted late to our partner bank due to a transmission error.

For that reason, the transactions in last night’s next day ACH file were submitted as sameday transactions for today late last night to avoid payment delays.

Which means, customers will be receiving payment instructions at 11 am PST instead of 4 am PST today.
Nov 27, 06:26 PST
Nov 26, 2019

No incidents reported.

Nov 25, 2019
Resolved - This incident has been resolved.
Nov 25, 11:09 PST
Investigating - Currently we are cycling hosts and restarting DB clusters for UAT. UAT should be back to normal in next 30 minutes.
Nov 25, 10:46 PST
Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

No incidents reported.