Synapse Status

[Bank Logins] Chase Outage

Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs Operational

[UAT] CORE APIs Operational

Developer Dashboard Operational

Newton APIs Operational

Physical ID Verification API Operational

Video Auth API Operational

Sherlock APIs Operational

Screenings API Operational

Identity Verification API Operational

Bank Login APIs Major Outage

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Capital One 360 Operational

Charles Schwab Operational

Chase Major Outage

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union (NFCU) Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

Simple Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Bank Login APIs (Sync) Major Outage

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Charles Schwab Operational

Chase Major Outage

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CORE API Uptime

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UAT CORE API Uptime

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Bank Logins Uptime

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Dashboard

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Past Incidents

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

[Banking] Partner Bank Servicer Down: Payment Origination & Receiving Impacted

Resolved - Following up on previous update, our bank's processor has been stable for a number of hours now.

All files (ACH, Checks, RDC) should be originated, with some sameday ACH transactions not showing up until tomorrow (due to processor delays).

A small population of wires (~50) encountered issues during origination today. All of these wires are set for origination at the processing window open time tomorrow. As always, wire IMAD / OMAD values can be used to confirm successful origination of your transactions.

Issue closed.
Aug 8, 18:12 PDT

Monitoring - It looks like systems at our partner bank have come back online. We are currently monitoring / verifying transactions which encountered issues during this outage.
Aug 8, 14:47 PDT

Update - We have received notice from our banking partner that this issue has been cleared. We are currently verifying all systems are online. Note that already originated transactions may still be late if they were expected to settle same day.
Aug 8, 14:28 PDT

Update - We are continuing to investigate this issue.
Aug 8, 14:26 PDT

Investigating - We are currently following a service outage at our partner bank. The processor they rely on to originate and receive banking payments (ACH, Check, RDC, Wires) is currently down. We are aware that no sameday ACH transactions have been processed this morning. Until further notice is given, all bank transactions should be assumed to be late.

We will give updates as we receive them and provide guidance on processing timelines when they are available.
Aug 8, 14:02 PDT

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

[Card Issuance] Increasing the Hold Amount for Gas Transactions

Completed - The scheduled maintenance has been completed.
Aug 1, 12:00 PDT

Scheduled - On Monday 8/1 we will increase the hold amount for Automated Fuel Dispenser (aka “gas") transactions from $100 to $175. This change reflects the most recent guidance from the card networks.
Jul 25, 13:53 PDT

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

Increased Errors Due to Partner Outage

Resolved - This incident has been resolved.
Jul 28, 15:27 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 12:03 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 28, 11:55 PDT

Update - We are continuing to investigate this issue.
Jul 28, 10:38 PDT

Investigating - Currently we are experiencing increased latency and increased failures on our card acquiring transactions stack due to a partner outage. This will impact INTERCHANGE-US related API calls and functions like create node, view node, creation and settlement of transactions.
Jul 28, 10:33 PDT