Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Operational
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - This incident has been resolved.
Nov 13, 20:15 PST
Update - We are continuing to monitor for any further issues.
Nov 13, 08:15 PST
Monitoring - Looks like the Redis issue that occurred last night (https://status.synapsefi.com/incidents/trk4vswt9x81) impacted webhook delivery for older payloads. Even when the issue was resolved, the compiled version of our webhooks microservice was still pointing to the old Redis cluster, resulting into delayed webhook delivery.

As of few minutes ago, the webhooks microservice was restarted which fixed the pointer issue. All new webhooks are getting delivered as expected.

Currently we are in the processes of delivering all the webhooks we missed from last night. Once that task is finished, we will update the status page.
Nov 13, 08:15 PST
Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 22:44 PST
Monitoring - 30 minutes ago we identified an outage in our redis cluster that were causing intermittent 500s on API calls. We have since cycled the zombie hosts out of the infrastructure and stabilized the system. Everything should be back to normal, but we are still monitoring.
Nov 12, 22:06 PST
Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 15:54 PST
Identified - In some cases we're seeing an increase in database execution times due to a large backlog of operations and unoptimized calls. We are restarting the database to clear up the queue and will update you shortly.
Nov 11, 15:31 PST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.