All Systems Operational

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs   ? Operational
[UAT] CORE APIs   ? Operational
Developer Dashboard   ? Operational
Newton APIs Operational
Physical ID Verification API   Operational
Video Auth API   ? Operational
Sherlock APIs Operational
Screenings API   Operational
Identity Verification API   Operational
Bank Login APIs ? Operational
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Citibank   Operational
Fidelity   Operational
First Tennessee   Operational
Navy Federal Credit Union (NFCU)   Operational
PNC   Operational
Regions   Operational
SunTrust   Operational
TD Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Newton API Uptime
Fetching
Sherlock Screenings API
Fetching
Sherlock Identity Verification API
Fetching
Dashboard
Fetching
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
We have added Chime Bank (chime) and Baxter Credit Union (bcu) to bank logins.
Apr 16, 11:13 PDT
Apr 15, 2018
Resolved - Everything seems to be running normally, so we are closing the incident.
Apr 15, 21:17 PDT
Monitoring - The issue has been resolved. The issue was caused due to some issues with our route tables associated with CORE. We have resolved the issue now but are still closely monitoring performance
Apr 15, 19:14 PDT
Investigating - CORE APIs are down, we are investigating why
Apr 15, 18:46 PDT
Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.