Synapse Status

Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs Operational

[UAT] CORE APIs Operational

Developer Dashboard Operational

Newton APIs Operational

Physical ID Verification API Operational

Video Auth API Operational

Sherlock APIs Operational

Screenings API Operational

Identity Verification API Operational

Bank Login APIs Operational

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Capital One 360 Operational

Charles Schwab Operational

Chase Operational

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union (NFCU) Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

Simple Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Bank Login APIs (Sync) Major Outage

Ally Operational

Bank of America Operational

Bank of the West Operational

BB&T Bank Operational

Capital One 360 Major Outage

Charles Schwab Operational

Chase Operational

Chime Operational

Citibank Operational

Citizens Bank Operational

Fidelity Operational

Fifth Third Operational

First Tennessee Operational

HSBC Operational

M&T Bank Operational

Navy Federal Credit Union Operational

NC State Employees' Credit Union Operational

PNC Operational

Regions Operational

Santander Operational

Silicon Valley Bank Operational

SunTrust Operational

TD Bank Operational

TD Business Operational

Union Bank Operational

US Bank Operational

USAA Operational

Wells Fargo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CORE API Uptime

Fetching

UAT CORE API Uptime

Fetching

Bank Logins Uptime

Fetching

Dashboard

Fetching

Past Incidents

May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

Bank of America Account Aggregation (link & sync) Maintenance: 5/16 - 5/19

Resolved - Maintenance has completed.
May 20, 18:02 PDT

Update - Bank of America will be having scheduled maintenance affecting account aggregation (link and sync) batch operations beginning Thursday, May 16th @ 12:05 AM ET through Sunday, May 19th @ 11:55 PM ET.
May 10, 11:05 PDT

Identified - Bank of America will be having scheduled maintenance affecting account aggregation (link and sync) batch operations beginning Thursday, May 16th @ 12:05 AM ET through Sunday, May 19th @ 11:55 PM ET.
May 10, 11:02 PDT

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

Degraded Performance on CORE APIs

Resolved - This incident has been resolved. We had pushed a bad build on some of our hosts. This was quickly reverted and only some API calls were affected.
May 17, 10:36 PDT

Update - We are continuing to monitor for any further issues.
May 15, 18:12 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 17:33 PDT

Investigating - We are currently investigating this issue.
May 15, 17:15 PDT

May 16, 2019

No incidents reported.

May 15, 2019

Degraded Performance

Resolved - Yesterday we were able to scale our services appropriately and the issue is now resolved.
May 15, 10:44 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:11 PDT

Identified - Since Friday 5/10 we've identified that we're experiencing unexpected high volume of traffic. Since that time we have been working to scale our services appropriately. This should happen today and we will provide updates.
May 13, 12:11 PDT

May 14, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 9, 2019

BofA Sync

Resolved - BofA sync is now working and stable.
May 9, 09:10 PDT

Investigating - Identified - Around 2:30 PM PST today we began observing errors from Bank of America while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Apr 2, 15:46 PDT

May 8, 2019

No incidents reported.

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