Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Operational
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020
Resolved - There was a known outage for our Account Aggregation Service between the time of 10:26 until 10:42 am PST. There were disconnected host issues that we were resolving during this time.
Jan 21, 12:59 PST
Resolved - This incident has been resolved.
Jan 21, 06:38 PST
Monitoring - API calls have stabilized but we are still monitoring
Jan 21, 04:55 PST
Investigating - Currently we are observing degraded performance on our nodes and subnet API calls. We are investigating the root cause and recycling some hosts. We will post updates as things progress.
Jan 21, 04:30 PST
Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 22:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:33 PST
Scheduled - Our downstream vendor for INTERCHANGE-US APIs will be unavailable tonight (1/20) for a 15 minute window at approximately 9:15pm (PST) in order to finish database maintenance.
Jan 20, 21:32 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 13:32 PST
Update - Our downstream vendor for INTERCHANGE-US APIs will be unavailable tonight (1/20) for a 15 minute window at approximately 9:15pm (PST) in order to finish database maintenance.
Jan 20, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:01 PST
Scheduled - Database Maintenance for INTERCHANGE-US

The maintenance is taking longer than expected, so we are extending the time on the event. We will post an update as soon as the maintenance is done. https://status.synapsefi.com/incidents/x1xnktq2ztxq
Jan 19, 21:59 PST
Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 21:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:28 PST
Scheduled - Our downstream vendor is doing DB maintenance. So the INTERCHANGE-US will not be functional for next 30 minutes.
Jan 19, 21:26 PST
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.