Identified - Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
May 17, 15:22 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Operational
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Charles Schwab Operational
Chase Major Outage
Chime Operational
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - Following up on previous update, our bank's processor has been stable for a number of hours now.

All files (ACH, Checks, RDC) should be originated, with some sameday ACH transactions not showing up until tomorrow (due to processor delays).

A small population of wires (~50) encountered issues during origination today. All of these wires are set for origination at the processing window open time tomorrow. As always, wire IMAD / OMAD values can be used to confirm successful origination of your transactions.

Issue closed.

Aug 8, 18:12 PDT
Monitoring - It looks like systems at our partner bank have come back online. We are currently monitoring / verifying transactions which encountered issues during this outage.
Aug 8, 14:47 PDT
Update - We have received notice from our banking partner that this issue has been cleared. We are currently verifying all systems are online. Note that already originated transactions may still be late if they were expected to settle same day.
Aug 8, 14:28 PDT
Update - We are continuing to investigate this issue.
Aug 8, 14:26 PDT
Investigating - We are currently following a service outage at our partner bank. The processor they rely on to originate and receive banking payments (ACH, Check, RDC, Wires) is currently down. We are aware that no sameday ACH transactions have been processed this morning. Until further notice is given, all bank transactions should be assumed to be late.

We will give updates as we receive them and provide guidance on processing timelines when they are available.

Aug 8, 14:02 PDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Completed - The scheduled maintenance has been completed.
Aug 1, 12:00 PDT
Scheduled - On Monday 8/1 we will increase the hold amount for Automated Fuel Dispenser (aka “gas") transactions from $100 to $175. This change reflects the most recent guidance from the card networks.
Jul 25, 13:53 PDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 15:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 12:03 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 11:55 PDT
Update - We are continuing to investigate this issue.
Jul 28, 10:38 PDT
Investigating - Currently we are experiencing increased latency and increased failures on our card acquiring transactions stack due to a partner outage. This will impact INTERCHANGE-US related API calls and functions like create node, view node, creation and settlement of transactions.
Jul 28, 10:33 PDT