Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST
Identified - We are currently experiencing issues adding new accounts and syncing existing nodes from HSBC. This outage is due to changes made on the institution's side and we are actively working to resolve this issue.
Oct 18, 10:35 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs   ? Operational
[UAT] CORE APIs   ? Operational
Developer Dashboard   ? Operational
Newton APIs Operational
Physical ID Verification API   Operational
Video Auth API   ? Operational
Sherlock APIs Operational
Screenings API   Operational
Identity Verification API   Operational
Bank Login APIs ? Major Outage
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Chime   Operational
Citibank   Operational
Citizens Bank   Operational
Fidelity   Operational
Fifth Third   Operational
First Tennessee   Operational
HSBC   Operational
M&T Bank   Operational
Navy Federal Credit Union (NFCU)   Operational
NC State Employees' Credit Union   Operational
PNC   Operational
Regions   Operational
Santander   Operational
Silicon Valley Bank   Operational
Simple   Operational
SunTrust   Major Outage
TD Bank   Operational
TD Business   Operational
Union Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Bank Login APIs (Sync) Major Outage
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Major Outage
Charles Schwab   Operational
Chase   Operational
Chime   Operational
Citibank   Operational
Citizens Bank   Operational
Fidelity   Operational
Fifth Third   Operational
First Tennessee   Operational
HSBC   Operational
M&T Bank   Operational
Navy Federal Credit Union   Operational
NC State Employees' Credit Union   Operational
PNC   Operational
Regions   Operational
Santander   Operational
Silicon Valley Bank   Operational
SunTrust   Major Outage
TD Bank   Operational
TD Business   Operational
Union Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019
Resolved - Nusenda Credit Union is now an available bank through Bank Logins.
Jan 17, 12:13 PST
Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - This issue has been resolved - all BofA nodes should now sync as expected.
Jan 15, 12:51 PST
Monitoring - We are currently experiencing connectivity issues with Bank of America. We are actively communicating with the institution and expect a resolution shortly.
Jan 14, 12:37 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.