US Bank Sync Outage (Bank Logins)
Investigating - We are actively investigating issues syncing US Bank nodes.
Jun 22, 11:39 PDT
SunTrust Bank Outage (Bank Logins)
Monitoring - Issues linking new SunTrust accounts have been resolved. We are working to resolve some remaining issues with the sync feature.
Jun 21, 16:19 PDT
Investigating - We are currently investigating issues adding new accounts and syncing existing nodes for SunTrust Bank.
Jun 13, 10:20 PDT
TD Bank Outage (Bank Logins)
Investigating - We are currently seeing increased error rates for linking new TD Bank accounts and syncing existing TD Bank nodes. We are actively investigating this outage.
Jun 4, 08:50 PDT

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs   ? Operational
[UAT] CORE APIs   ? Operational
Developer Dashboard   ? Operational
Newton APIs Operational
Physical ID Verification API   Operational
Video Auth API   ? Operational
Sherlock APIs Operational
Screenings API   Operational
Identity Verification API   Operational
Bank Login APIs ? Major Outage
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Citibank   Operational
Fidelity   Operational
First Tennessee   Operational
Navy Federal Credit Union (NFCU)   Operational
PNC   Operational
Regions   Operational
Simple   Operational
SunTrust   Operational
TD Bank   Major Outage
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Bank Login APIs (Sync) Major Outage
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Citibank   Operational
Fidelity   Operational
First Tennessee   Operational
Navy Federal Credit Union   Operational
PNC   Operational
Regions   Operational
SunTrust   Major Outage
TD Bank   Major Outage
US Bank   Major Outage
USAA   Operational
Wells Fargo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 20, 2018
Card Issuance APIs in Sandbox
Postmortem - Read details
Jun 20, 11:21 PDT
Resolved - This incident has been resolved.
Jun 20, 10:58 PDT
Investigating - We are currently investigating this issue.
Jun 20, 10:57 PDT
Jun 19, 2018

No incidents reported.

Jun 18, 2018
Degraded Performance on Government ID Verification
Postmortem - Read details
Jun 20, 11:17 PDT
Resolved - This incident has been resolved.
Jun 18, 05:34 PDT
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

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