[Card Issuance] Scheduled Maintenance on our Legacy Processor
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 PDT
Scheduled - Our legacy processor, Jack Henry, has a scheduled upgrade for the weekend of Saturday, October 19th through Sunday, October 20th. During this time, please note the following impact on our card issuance stack:

- Creating or Updating Cards on our Legacy Processor
- Transactions on our Legacy Processor - These transactions will occur as offline transactions.


Please note that cards issued on our new processor will not be affected.
[Bank Logins] Chime Bank Errors
Identified - Chime Bank is currently experiencing errors on their side that they are in the process of resolving. As a result bank logins and sync for Chime accounts are currently experiencing an outage.
We will post an update once resolved.
Oct 18, 14:30 PDT
Investigating - Chime Bank is currently experiencing errors on their side that they are in the process of resolving. As a result bank logins and sync for Chime accounts are currently experiencing an outage.
We will post an update once resolved.
Oct 18, 14:22 PDT
CapOne360 Sync Errors
Identified - Around 10am PST this morning we began observing errors from Capital One 360 while syncing accounts. We are actively monitoring this and will provide updates as we have them.
Nov 19, 12:07 PST

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs ? Under Maintenance
[UAT] CORE APIs ? Operational
Developer Dashboard ? Operational
Newton APIs Operational
Physical ID Verification API Operational
Video Auth API ? Operational
Sherlock APIs Operational
Screenings API Operational
Identity Verification API Operational
Bank Login APIs ? Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Operational
Charles Schwab Operational
Chase Operational
Chime Major Outage
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union (NFCU) Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
Simple Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Bank Login APIs (Sync) Major Outage
Ally Operational
Bank of America Operational
Bank of the West Operational
BB&T Bank Operational
Capital One 360 Major Outage
Charles Schwab Operational
Chase Operational
Chime Major Outage
Citibank Operational
Citizens Bank Operational
Fidelity Operational
Fifth Third Operational
First Tennessee Operational
HSBC Operational
M&T Bank Operational
Navy Federal Credit Union Operational
NC State Employees' Credit Union Operational
PNC Operational
Regions Operational
Santander Operational
Silicon Valley Bank Operational
SunTrust Operational
TD Bank Operational
TD Business Operational
Union Bank Operational
US Bank Operational
USAA Operational
Wells Fargo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
[Card Issuance] Network Issue with Legacy Processor
Resolved - This incident has been resolved.
Oct 10, 17:03 PDT
Update - We received an update that this has been resolved with our legacy processor, Jack Henry and debit cards should be working. We will continue to monitor this
Oct 10, 15:58 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 15:29 PDT
Investigating - There is currently a network issue with our legacy processor, Jack Henry, that may result in cardholder declines. We will advise when we hear that the issue has been resolved. Please expect an increased volume from users reaching out in regards to this. This does not affect our new processor.
Oct 10, 15:13 PDT
Oct 9, 2019
[Interchange Processing] Temporary Visa Downtime
Resolved - We were informed by our card processor for INTERCHANGE-US (linked external debit cards) that the Visa network experienced some downtime this morning from 7 am - 8 am (Pacific). This affected disbursements and a few purchase transactions involving INTERCHANGE-US nodes.
Oct 9, 12:59 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

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