All Systems Operational

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs   ? Operational
[UAT] CORE APIs   ? Operational
Developer Dashboard   ? Operational
Newton APIs Operational
Physical ID Verification API   Operational
Video Auth API   ? Operational
Sherlock APIs Operational
Screenings API   Operational
Identity Verification API   Operational
Bank Login APIs ? Operational
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Chime   Operational
Citibank   Operational
Citizens Bank   Operational
Fidelity   Operational
Fifth Third   Operational
First Tennessee   Operational
HSBC   Operational
M&T Bank   Operational
Navy Federal Credit Union (NFCU)   Operational
NC State Employees' Credit Union   Operational
PNC   Operational
Regions   Operational
Santander   Operational
Silicon Valley Bank   Operational
Simple   Operational
SunTrust   Operational
TD Bank   Operational
TD Business   Operational
Union Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Bank Login APIs (Sync) Operational
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Chime   Operational
Citibank   Operational
Citizens Bank   Operational
Fidelity   Operational
Fifth Third   Operational
First Tennessee   Operational
HSBC   Operational
M&T Bank   Operational
Navy Federal Credit Union   Operational
NC State Employees' Credit Union   Operational
PNC   Operational
Regions   Operational
Santander   Operational
Silicon Valley Bank   Operational
SunTrust   Operational
TD Bank   Operational
TD Business   Operational
Union Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Dashboard
Fetching
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Network Issues
Resolved - We experienced intermittent network issues related to our DNS renewal on Sunday. This may have resulted in increased error responses or connection issues.

We have renewed our DNS for the next 5 years so that this does not happen again.
Oct 7, 04:00 PDT
Oct 6, 2018
Bank Logins Outage
Resolved - From 9:30-10am PDT this morning (10/06) we experienced a bank logins outage due to a malfunctioning Redis server. We have fixed the issue and taken steps to avoid future outages.
Oct 6, 12:01 PDT
Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.

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