Legacy Processor Card Transaction Issues

Incident Report for Synapse

Resolved

This incident has been resolved.

Posted Oct 03, 2019 - 17:58 PDT

Update

Some cards are currently getting declined even though they have enough funds and the card is active. The scope of the issue affects cards who's statuses have recently been updated. We are working with our legacy processor to resolve this issue. We will update soon.

Posted Oct 03, 2019 - 15:13 PDT

Identified

We are currently facing an issue where some debit cards are out of sync with our partner bank's card processor.

Posted Oct 03, 2019 - 14:43 PDT

This incident affected: CORE APIs.