HSBC Outage

Incident Report for Synapse

Resolved

We're no longer able to support HSBC sync

Posted Apr 10, 2019 - 18:39 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 20, 2019 - 15:17 PDT

Identified

We are currently experiencing issues adding new accounts and syncing existing nodes from HSBC. This outage is due to changes made on the institution's side and we are actively working to resolve this issue.

Posted Oct 18, 2018 - 10:35 PDT

This incident affected: Bank Login APIs (HSBC) and Bank Login APIs (Sync) (HSBC).