[Card Issuance] Network Issue with Legacy Processor
Incident Report for Synapse
This incident has been resolved.
Posted Oct 10, 2019 - 17:03 PDT
We received an update that this has been resolved with our legacy processor, Jack Henry and debit cards should be working. We will continue to monitor this
Posted Oct 10, 2019 - 15:58 PDT
A fix has been implemented and we are monitoring the results.
Posted Oct 10, 2019 - 15:29 PDT
There is currently a network issue with our legacy processor, Jack Henry, that may result in cardholder declines. We will advise when we hear that the issue has been resolved. Please expect an increased volume from users reaching out in regards to this. This does not affect our new processor.
Posted Oct 10, 2019 - 15:13 PDT