Increased Errors Due to Partner Outage

Incident Report for Synapse

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 15:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2022 - 12:03 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 28, 2022 - 11:55 PDT

Update

We are continuing to investigate this issue.

Posted Jul 28, 2022 - 10:38 PDT

Investigating

Currently we are experiencing increased latency and increased failures on our card acquiring transactions stack due to a partner outage. This will impact INTERCHANGE-US related API calls and functions like create node, view node, creation and settlement of transactions.

Posted Jul 28, 2022 - 10:33 PDT

This incident affected: CORE APIs.